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Heath Watts · 07-21-2019, 09:59 PM

Hi,
I bought an Aura 2 H2O less than a month ago to replace my Kindle Paperwhite. In general, I like it. However, the Kobo is erasing my highlights from both ePub an KePub files that I've made on it. I've tested this issue and found that both purchased and free (gutenburg site) e-books have this issue.

I can highlight text for some of the book, but when I put the Kobo to sleep or go Home, many of the highlights have disappeared when I return to my book. The annotations are still there when I click "..." then Annotations in the lower right corner, but the highlight markings are gone.

Is there a fix for this problem? I contacted Kobo and they told me that because I did not purchase the books from them, the highlight feature will not work consistently, because books not purchased from Kobo will not sync.

I have Calibre downloaded and understand how to convert among the e-book formats.

My Kindle Paperwhite did not have this problem. It would let me highlight .mobi books that I did not buy from Amazon. Thanks for any help and advice you can provide.

07-21-2019, 09:59 PM	#1
Heath Watts Junior Member Posts: 8 Karma: 10 Join Date: Jul 2019 Device: Kobo Aura 2 H2O; Kindle Paperwhite	Kobo Aura 2 H2O highlights disappear Hi, I bought an Aura 2 H2O less than a month ago to replace my Kindle Paperwhite. In general, I like it. However, the Kobo is erasing my highlights from both ePub an KePub files that I've made on it. I've tested this issue and found that both purchased and free (gutenburg site) e-books have this issue. I can highlight text for some of the book, but when I put the Kobo to sleep or go Home, many of the highlights have disappeared when I return to my book. The annotations are still there when I click "..." then Annotations in the lower right corner, but the highlight markings are gone. Is there a fix for this problem? I contacted Kobo and they told me that because I did not purchase the books from them, the highlight feature will not work consistently, because books not purchased from Kobo will not sync. I have Calibre downloaded and understand how to convert among the e-book formats. My Kindle Paperwhite did not have this problem. It would let me highlight .mobi books that I did not buy from Amazon. Thanks for any help and advice you can provide.