MobileRead Forums - View Single Post - Kindle ebook causing constant reboots on latest ver. Paperwhite

mrdave · 07-18-2019, 11:10 PM

Hi everyone, looking for an actual Kindle Developer who can go check why a particular ebook would cause constant reboots? Seems completely strange.

The story: My brand new Kindle Paperwhite, 32gb, constantly reboots when it tries to download the book "Deception: A Novel" by Amanda Quick. There are multiple people having the exact same problem, just check the 1-star reviews on the book itself in the Kindle Store.

As part of this process, I made sure I have the latest firmware (5.12.1) and I've both done a factory reset and deregistered the kindle itself multiple times.

Again, I'm not the only person this is happening to, so ...?

Also: Clue: this book does NOT cause a reboot on an ipad, and it does not cause a reboot on an older kindle, just the brand new Paperwhites.

Ideas? Anyone know a software engineer you could pass this along to?
Thanks!

07-18-2019, 11:10 PM	#1
mrdave Junior Member Posts: 1 Karma: 10 Join Date: Jul 2019 Device: kindle paperwhite gen 10	Kindle ebook causing constant reboots on latest ver. Paperwhite Hi everyone, looking for an actual Kindle Developer who can go check why a particular ebook would cause constant reboots? Seems completely strange. The story: My brand new Kindle Paperwhite, 32gb, constantly reboots when it tries to download the book "Deception: A Novel" by Amanda Quick. There are multiple people having the exact same problem, just check the 1-star reviews on the book itself in the Kindle Store. As part of this process, I made sure I have the latest firmware (5.12.1) and I've both done a factory reset and deregistered the kindle itself multiple times. Again, I'm not the only person this is happening to, so ...? Also: Clue: this book does NOT cause a reboot on an ipad, and it does not cause a reboot on an older kindle, just the brand new Paperwhites. Ideas? Anyone know a software engineer you could pass this along to? Thanks!