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Originally Posted by Tarana
DNSB, Kobo will not remove books that have problems. They just keep selling it. I've had 3 books that on download were a different book (correct cover, wrong book). After months of complaining, they just returned my money. They were still up for sale, with the wrong contents, a year later.
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It's rather interesting the way your experiences differ from mine. A couple of books where the book I downloaded was not the one that I expected. I did some checking on the Kobo store before contacting Kobo and found that some of their self-published KWL authors had used ISBNs that were issued to other books. This issue was corrected and I received the correct books. I will admit that in the funniest case, receiving a soft core porn book in Portuguese was a bit of shock to the system when I was expecting a YA rated title.
Quote:
Originally Posted by Tarana
My point is that Kobo isn't fabulous either about responding to customer complaints. The main complaint for B&N is currently resolved as you can easily remove DRM if you know where on your computer to find the books. The OP's complaint regarded Nook Study - since I never buy textbooks, I know nothing about this.
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And yet what this segment of the thread came out of was a reference to Amazon pulling Animal Farm and 1984 back from their customers. As for Kobo's customer service, I've had no problems getting my issues corrected in a timely fashion (I've always wanted to use that phrase...
).
Quote:
Originally Posted by Tarana
Note: I never had a problem with Baen. They could legally sell the book at the time you bought it, so there is no reason for them to remove it from your library.
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And yet, another publisher who ran their own ebook store did exactly that. When one of their authors signed a contract with another publisher and, as her contract allowed, had the rights to her other books revert to her, they pulled them from their store
and from the libraries of their customers though they did email me with about 2 weeks notice. Admittedly, I think their total stable of authors was never greater than 6 or 7 -- they were hoping to grow enough to become a niche publisher. Sheesh... been close to a decade since they went under. Time flies when you are reading good books.