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DNSB, Kobo will not remove books that have problems. They just keep selling it. I've had 3 books that on download were a different book (correct cover, wrong book). After months of complaining, they just returned my money. They were still up for sale, with the wrong contents, a year later. My point is that Kobo isn't fabulous either about responding to customer complaints. The main complaint for B&N is currently resolved as you can easily remove DRM if you know where on your computer to find the books. The OP's complaint regarded Nook Study - since I never buy textbooks, I know nothing about this.
Note: I never had a problem with Baen. They could legally sell the book at the time you bought it, so there is no reason for them to remove it from your library.
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