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Old 07-12-2019, 02:10 PM   #96
teapotz
Junior Member
teapotz began at the beginning.
 
Posts: 2
Karma: 10
Join Date: Jul 2019
Device: Kobo Clara HD
I have a new Clara HD and an Aura HD. Since the update, with sideloaded epubs the Clara mostly does not remember annotations or bookmarks and does not save notes even though it says they were saved successfully. It saves the odd bookmark or highlight but mostly not and I am not sure why some work and others don't. My Aura HD on the other hand works perfectly since the update so I've switched back to using it for now. I contacted Kobo, told them my problems after the update and that I had tried the factory reset and it did nothing to fix it. They told me they were aware of some issues with this update including those I mentioned. If you are having issues, report it. If you don't complain they don't know how many people are affected. I received a thank you from them saying the info I provided was helpful and they said that most people affected by these kinds of problems don't bother to report them and they thanked me for taking the time to do so. I'm sure my info was not that helpful, but at least there is another report in the pile telling them about a problem with the update.
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