Thread: Kindle Paperwhite - impossible to reset
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Old 07-09-2019, 08:50 AM   #18
pdurrant
The Grand Mouse 高貴的老鼠
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Posts: 74,144
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Join Date: Jul 2007
Location: Norfolk, England
Device: Kindle Oasis
Quote:
Originally Posted by redhen View Post
The DO_FACTORY_RESTORE file was able to bring me to the page where I have to choose the language but I was still not able to select the option as the screen was not responsive to the touch.
Is there any thing else I can do to be able to get my PW to work again? TIA
If the touch screen is unresponsive after a factory reset, that sounds like a hardware failure.

I suspect it's time to buy a new eReader. If you contact Kindle support, they might be willing to give you a deal on a refurbished model.
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