Quote:
Originally Posted by sirbruce
Now you're being unreasonable. You might as well suggest it doesn't cover a USB failure since it's not explicitly stated to your satisfaction.
I've heard this "theory" from others and it's simply not true. Read it again; the accidental breakage coverage is for the full two years. This is not something Amazon covers. So if you were correct, if a Kindle were dropped and busted in the first year and not the second, the extended warranty wouldn't cover it. And that would be wrong, not to mention pretty darn stupid. Same goes for the rest of the two-year coverage.
Hopefully one won't ever have to find out. But do you think Amazon would promote them if they didn't think they were a good partner? Look, extended warranties offered by third parties are quite common. They're basically short-term insurance policies; they run the numbers and make their money simply by the fact that most people will never collect. There's no need for them to drag their feet on repairs for a few extra dollars; this isn't health care.
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Well, heres some interesting information. I just called Service Net.
(Contact Service Net customer service at (877) 441-3836 if your Kindle 2 fails )
I asked if the battery was included in the warranty, and this kind gentleman at first told me the battery wasn't replaceable. I explained to him that it wasn't 'user replaceable', that it had to be sent back to Amazon. He backpedaled pretty quickly and said yes, thats what he meant.
Seems that if my battery fails, they will send me a new or refurbished Kindle, and take the one I send in , refurbish IT and re-sell it. I will NOT get mine back. WTF??? I kid you not.
Now, tell me why I want to get a new Kindle, and have to replace all my books?