Quote:
Originally Posted by TechniSol
but I'll support the right to complain if helps keep Kobo on their toes.
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Aye there's the rub. I'm not convinced it does anything of the kind. Reporting bugs directly to Kobo may be tortuous and annoying, and ultimately fruitless, but it has a much better chance of getting fixed than simply discussing it here.
AFAICS raising issues here has two benefits:
1) sharing experiences with other users who may have found a work-around or mitigation. Or even just knowing someone else has seen the same thing can be helpful.
2) having a good moan and letting off steam.
A few other random thoughts:
One of the things about firmware is that unlike software that's released and sold as software, it's part of a deal. No one buys Kobo software, they buy a Kobo ereader. Crucially no-one pays anything for ongoing support of Kobo software - that activity is subsidized from sales of readers and ebooks. In other words it's a cost, and so a wise business would try to minimise it, balancing the need to avoid a poor support reputation and bad PR, with the bottom line.
One of the first threads I started on Mobileread back in 2012 was whether and to what degree people expect firmware updates, if at all. Most people expected bug fixes but not much more IIRC.