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Kobo firmware has improved *much* over the past couple years, and despite having pitched a few fits of frustration in the past, I'm currently very happy with the devices.
However, one thing about Kobo that does still irk me is how new bugs are left to linger forever. It's inevitable that in development software will get new bugs, but I think staying on top of regressions should be a top priority for development team of in production software. Kobo, on the other hand, routinely introduces new bugs, and often times, they are there for what feels like a year and over 6 firmware releases before they are fixed. (I could cite examples, but I would only be venting my own pet peeves.)
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