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Faeryink · 06-21-2019, 12:28 PM

@eReader fan

I really hope that Onyx will upgrade the Android version on your device. I have an Onyx Boox Max 2 Pro (4 GB RAM) and I am pretty happy with the support I get from Onyx Int. . But I had major issues with Buoyue Likebook customer services. They never got back to me back in Jan 2019 I sent them over 13 emails no reply. Then I kept the ereader as somehow the issues fixed by themselves. However, few weeks back my Likebook Mars would stop working, touchscreen would play up. Again I tried to contact Likebook manufacturers of course no would reply. The Amazon shop 3rd party seller is no longer active on the site. So I contacted Amazon (Germany) and they said they cant arrange the repair and as the order was fulfilled by Amazon so they have now given me a full refund. If I hadn't purchased the Likebook from Amazon I would have no option to get the refund (partial or full) or even get it repaired. From my personal experience, I would say avoid Buoyue Likebook ereaders, unless you are sure you can get better customer support from them.

I hope that Dasung would work out for you. Good luck!!

06-21-2019, 12:28 PM	#31
Faeryink Zealot Posts: 110 Karma: 21606 Join Date: Nov 2018 Device: Onyx Boox Max 2	@eReader fan I really hope that Onyx will upgrade the Android version on your device. I have an Onyx Boox Max 2 Pro (4 GB RAM) and I am pretty happy with the support I get from Onyx Int. . But I had major issues with Buoyue Likebook customer services. They never got back to me back in Jan 2019 I sent them over 13 emails no reply. Then I kept the ereader as somehow the issues fixed by themselves. However, few weeks back my Likebook Mars would stop working, touchscreen would play up. Again I tried to contact Likebook manufacturers of course no would reply. The Amazon shop 3rd party seller is no longer active on the site. So I contacted Amazon (Germany) and they said they cant arrange the repair and as the order was fulfilled by Amazon so they have now given me a full refund. If I hadn't purchased the Likebook from Amazon I would have no option to get the refund (partial or full) or even get it repaired. From my personal experience, I would say avoid Buoyue Likebook ereaders, unless you are sure you can get better customer support from them. I hope that Dasung would work out for you. Good luck!! Last edited by Faeryink; 06-22-2019 at 05:03 AM.