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I find that most people don't want to do the work so they imediately ask you to do it for them, but if instead of answering their questions you tell them that the answer to their question is, pointing out that you already answered when you sent them the manual / guidelines maybe some of them will take the int and do it.
maybe when they ask you questions by email you could send them a generic email pointing them to the manual, FAQs, or guidelines.
That's what I do, usually the first time they are not happy but since they see that I'm not going to do the work for them next time they don't even try. Granted I'm not in your field but lazy and stupid people are everywhere.
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