Thread: Glowlight 3 warranty service
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Old 06-17-2019, 10:24 AM   #4
apastuszak
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Posts: 509
Karma: 125599
Join Date: Feb 2011
Location: Bensalem, PA
Device: Kindle Scribe, Nook Glowlight 4, Apple iPad Pro 12.9"
Quote:
Originally Posted by robko View Post
Two STRAIGHT lines would make one suspect a bad controller, but if there is any curve/bend/angle at all then it's a broken substrate. IMHO most of the time broken substrates are caused by twisting of the device (and unless the cover of your device won't bend at all, it won't prevent this) rather than direct impact. Often it may not break it at the time but stress it enough that over time is cracks (seems to happen overnight a lot which would make me think temperature differences causing expansion/contraction of it help cause the final failure). The fact that you've had this happen before would lead me to believe this is probably a broken substrate (likely due to this) rather than a device issue. Amazon is big enough that they'll do a replacement even when it's "user damage" just for PR purposes from what I see.
My real gripe is that the screen isn't covered at all, for any reason. If I broke the screen, that's fine. I can accept that. But i would hate to think there was a screen problem that WAS NOT my fault, and that the warranty won'rt cover it.
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