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Faeryink · 06-16-2019, 07:15 PM

My Likebook Mars is also broken. The capacitive touch does not work. I tried doing a factory reset but I cant proceed past the wifi page as I can't accurately choose the options or use the keyboard.
I purchased my ereader on Amazon (Germany) via a 3rd party seller called Tenzero. However, the seller is no longer on Amazon. In the past, I sent several emails to Boyue Int. (the email on the box) and I got nothing back.
Is there an email address I can use? I have asked Amazon to help me, but I thought I would ask if there is another way of contacting Boyue Int.
Many thanks !!

Update: Amazon customer services gave me a full refund and I have sent the device back. Never buying an ereader from Buoyue International.

06-16-2019, 07:15 PM	#14
Faeryink Zealot Posts: 110 Karma: 21606 Join Date: Nov 2018 Device: Onyx Boox Max 2	My Likebook Mars is also broken. The capacitive touch does not work. I tried doing a factory reset but I cant proceed past the wifi page as I can't accurately choose the options or use the keyboard. I purchased my ereader on Amazon (Germany) via a 3rd party seller called Tenzero. However, the seller is no longer on Amazon. In the past, I sent several emails to Boyue Int. (the email on the box) and I got nothing back. Is there an email address I can use? I have asked Amazon to help me, but I thought I would ask if there is another way of contacting Boyue Int. Many thanks !! Update: Amazon customer services gave me a full refund and I have sent the device back. Never buying an ereader from Buoyue International. Last edited by Faeryink; 06-22-2019 at 04:42 AM.