Quote:
Originally Posted by booklover6
Just sent this to Audible. The text speaks for itself:
Why, when I go to cancel, does this message show up:
"If you cancel, you'll lose your credits and member benefits"
Yet on your help page it says this:
"Do I keep my credits if I cancel my membership?
If you end your Audible membership, your credits will be lost with your other membership benefits."
AND IT ALSO SAYS THIS
"Note: To give customers more flexibility with using their credits, we’ve recently made changes to when credits expire if you are on a membership plan:
Any credits received/issued after April 1, 2019 will expire 12 months after they are issued."
Great way to confuse your customers! Now I need to know ASAP if I will lose my credit when I cancel my membership. $14.95 a month is not something I can afford. But I hadn't decided what to use my credit on yet. So please advise. When I cancel, will I or won't I lose the credit, which I received May 2019?
Thank you.
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I agree that it's confusing, especially considering that this was supposed to be a clarification of the policy per a legal settlement. I'm pretty sure that what they mean is that credits expire after a year if you're a member, but are lost immediately if you cancel.
You might consider switching to a Silver membership, which is $14/1 credit every other month. That will give you more time to use up your existing credits without new ones piling up as quickly.