[booklover6]

Just sent this to Audible. The text speaks for itself:

Why, when I go to cancel, does this message show up:

"If you cancel, you'll lose your credits and member benefits"

Yet on your help page it says this:

"Do I keep my credits if I cancel my membership?
If you end your Audible membership, your credits will be lost with your other membership benefits."

AND IT ALSO SAYS THIS

"Note: To give customers more flexibility with using their credits, we’ve recently made changes to when credits expire if you are on a membership plan:

Any credits received/issued after April 1, 2019 will expire 12 months after they are issued."

Great way to confuse your customers! Now I need to know ASAP if I will lose my credit when I cancel my membership. $14.95 a month is not something I can afford. But I hadn't decided what to use my credit on yet. So please advise. When I cancel, will I or won't I lose the credit, which I received May 2019?

Thank you.