Quote:
Originally Posted by cgsmom
Same thing just happened to me. I am running Windows 10 and have used the Nook for Windows app. It opens my new book just fine. When I brought the new book into Calibre the drm was not removed. I thought it was because I had to change my password. When I try to generate a new B&N key in the tools I get an error.
"Could not retrieve key. Check username, password and internet connection and try again."
I checked all those things. No luck. Any help would be appreciated.
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Finally got around to checking if Nook or Nook study was still working on my pc (windows 7). Had to change password with same results as everyone else.
I still have my old nook color so turned it on and turned on WiFi. It immediately synced (without entering new account password) and showed a free book that I got to a couple of days ago in anticipation of checking out Nook on pc. When I clicked to download the book it asked me to enter the name on the credit card I had used to buy the book and the card number. I did and the book downloaded. Everything old is new again. 😮 Unfortunately there is no way to get it from the nook color to calibre.