Thread: Glo HD Kobo Glo HD Randomly freezing
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Old 06-04-2019, 08:06 PM   #9
davidfor
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Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by tesseractcat View Post
EDIT: Something to note is that when I shut down from a frozen state, it doesn't show the "Power off" screen, it just shows whatever I was doing before.
The "Powered off" screen is put there by the software as it shuts down cleanly. What you needed to do was to force the power off which means that didn't happen. The screen retains whatever was last written to it.
Quote:
Originally Posted by tesseractcat View Post
Are there any logs or something I can pull from the device to gain more insight into what is causing the reader to freeze?
There might be a stack log file in the .kobo directory, but they don't usually get created when the device hangs. You can also turn on developer mode to get a syslog, but these aren't likely to show what you would need, and don't get written to the disk when the device is powered off.

What the problem is really depends on how random it really is. Does it happen on any screen? Does it only happen when reading? Does it happen when paging through the library? Or when new books are displayed in the reading list?

During reading suggests it is the book. The library list can again be the book as the device generates cover images.

If it is truly random, it is more likely to be hardware. The card is the only replaceable thing in the device, and if you have done that, then it is unlikely to be the problem now. Otherwise, failing memory or something else like that could be the culprit.

And for the record, the only hang I can think of recently sounds like what @John F described. For me, this happens when reading and marking text. Usually, it happens when marking from the right-side of the screen to the left. It can also happen if I fumble a page turn. For that, it usually happens when I hold the device one-handed and try to turn the page with my thumb. I think it means I didn't do a clean tap or swipe. There is probably a timing thing happening. It doesn't happen all the time, just enough to be annoying. And all I do is close the cover or press the power button, wait for the light to go off and wake it again.
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