Here is the Kindle support info.........a quick phone call should answer your question.
To reach Kindle Support via phone or e-mail, please click the Customer Service button in the Contact Us box in the right-hand column of this page. Contacting us through the Web site allows you to verify security before a call is placed and ensures we have your account information ready when we call you. Our live customer service associates are available from 6 a.m. to 10 p.m. Pacific Standard Time, seven days a week. You can also reach us by calling one of these numbers:
Inside the United States: 1-866-321-8851
Outside the United States: 1-206-266-0927
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