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Old 05-30-2019, 09:35 PM   #666
davidfor
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Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by LAzenha View Post
Hello David,

My friend updated the firmware of Kobo Glo HD (N437) with the firmware of Kobo Glo (N613), and it stuck in a gray screen.

Can you PM me the .img please?
Firstly, you need to enable Private Messaging. This is in the "Edit Options" of the control panel. If this isn't there, it has to be added somehow. A recent person who had this issue solved it in https://www.mobileread.com/forums/sh...d.php?t=319819.

But, unless you they were installing the update over a device just after a factory reset, that shouldn't have happened. The upgrade checks to make sure it only installs the correct kernel. The main part of the upgrade is common. But, it could be that the kernel on it is to old and needs to be updated. It is possible a manual factory reset will get it going. Follow these instructions.
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