Quote:
Originally Posted by CRussel
Original Dot? Yup. And if you check, I'll bet they just downloaded new firmware to it. Bottom line? You're f'd. Best you can do is call CS, complain, and convince them to give you a discount on a newer dot. Which is a good deal, since the newer ones are definitely a step up.
(Before they'll actually offer you anything, expect to have to do a hard factory reset at least once, and probably 2 or 3 times. And all sorts of other hooey before they admit that yes, it's dead.)
|
Thanks. I'll guess I'll go ahead and try the factory reset first. It happened rather suddenly (and coincided with a sudden, holiday-weekend influx of guest mobile devices) so I thought perhaps its was a dhcp issue (especially when a smart-bulb and a smart switch began to misbehave as well), but a router reboot provided no relief. And those other issues settled down leaving just the Dot malfunctioning. Another full-sized--but older--Echo is still working fine.
I suspected an update after that, but I couldn't find an easy way to tell if that
had indeed happened. Not without having written down the old firmware version before-hand, anyway. I'll hold out a bit of hope that a new update will restore it (for a little while anyway).
It just seems to lose its connection after being idle. Then when waking for a command, it spins its lights forever and finally turns red and announces that "this device has lost its connection." The same command reissued immediately works fine about 9 out of 10 times. I can see it continually trying to renew its dhcp lease every 30 sec or so, so I may see if a static ip settles it down any.
But if I need a new one--so be it. It's had a pretty good run. My main router is aging, so I'm going to try upgrading it first. I can keep the old one as an access point for some ancient tech that doesn't play nice with the "Smart Connect" feature of more modern tri-band routers. I might actually offload many of the Kasa switches/lights/outlets onto it as well if I get motivated enough. Sort of a dedicated "invisible" 2.4Ghz-only, utility network.
Thanks again for the info that some original Dots are getting hosed by updates.