Sony support
the ever helpful sony support suggested that i reset the device. like i hadn't thought of that.
but i reset it again and that made no difference. the prs505 is also having other problems - it won't sleep properly (ie when i use the power switch slider to turn it 'off' nothing happens) and the battery runs down very fast (overnight). i have bought a charger which works well. the reader also doesn't store bookmarks or 'resume reading' information
i suspect it needs a hard reset, but i am reluctant to do that as i am on holiday with all my reading on the prs505 and don't want to risk losing the contents and not being able to restore the books i have bought.
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