[OtinG]

On the Home page a few days ago they ran a promotional ad for a 3-Month Trial of Amazon Prime Music Unlimited. I had already had a trial way back after buying my first Echo device, so I assumed I would not qualify, but one never knows so I figured why not try and see. I clicked the links and went through the subscribe pages and was never told I did not qualify for this offer. Instead I was told that I was signed up and could start listening. A couple of days later I saw a charge for one month of Music Unlimited had been applied to my CC. Okay, I understand that concept of one trial only during your lifetime, but I also understand that Amazon did not properly warn me that I no longer qualified. Some companies do extend more than one trial if you buy subsequent devices, Amazon apparently doesn't do that. I thought perhaps that since I had stopped using Music Unlimited a while back, perhaps they were trying to lure me back with a new trial. Again, no messages popped up stating I did not qualify, and no message stated I was being billed. Instead I was simply told I now had a Music Unlimited subscription. To me that is a bait and switch technique, if done purposely. I will give Amazon the benefit of the doubt though and say they likely just didn't program their website properly to notify us if we don't qualify. Long story short, I immediately called CS to cancel the Music Unlimited subscription and get a refund. They cancelled it, but refused to give me a refund. I bumped the level of CS up to a second tier and was finally able to get the refund as well as have them submit a report requesting that they add a clear message box stating that the customer does not qualify for the offer so they can back out of the subscription process without getting charged.

Amazon's lack of intelligent programming, whether for FW or website code, never ceases to surprise me. This same company is planning to put people on the Moon by 2024, I hope they hire better programmers for that undertaking!