Thread: Kindle DXi 2.5.8 Missing Certificate
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Old 05-15-2019, 06:25 AM   #61
DeKuns
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Posts: 89
Karma: 133654
Join Date: Apr 2019
Device: Kindle DX Graphite
a 15a 15
Quote:
Originally Posted by Flipflargin View Post
Nice sleuthing DeKuns!
I have sent Amazon the debug file ";dm". They asked me to ask them to call me, but since I do not live in the country in their free phone list, I cannot call them.

Contacting Amazon CS through chat only get me to again a CS that did not aware the situation. They said the device is too old—I agree—and therefore, it is not possible to up the concern to the technical team and later, offer me 15% discount for new Kindle.

When I asked whether the technical team have check what happen to Amazon server since it does not return the certificate file to Kindle DX from this location:
Quote:
https://fras-g7g.amazon.com/FrasProxy/getClientCert?fionaID=..."
The person did not understand and asked from where I get that? Oh my, that is written in the debug file. Okay, the person is not a technical support team.

I hope I am wrong, but by saying the device is too old and immediately offer a 15% discount is suspicious. I suspect that they know factory reset will delete certificate from Kindle Gen 1-3, then with the Kindle security update, it will ask a new certificate from the server. By not returning a certificate from the server, Kindle Gen 1-3 will not function properly at 100%. Dead end. If owner of Kindle Gen 1-3 want 100% functional Kindle just give them an option to buy with 15% discount.

Again I might wrong and I hope so about this! Hmm, do this CS get a bonus if customers buy a new Kindle by using their provided 15% discount?

To all Kindle 2i, DXi, DXG, and probably Kindle Keyboard 3G: DO NOT FACTORY RESET YOUR DEVICE! If you want to sell your old Kindle, just deregister. This is to make sure that the certificate of your kindle still intact.
Last edited by DeKuns; 05-15-2019 at 12:39 PM.
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