Quote:
Originally Posted by falcon9
The screen appears to be frozen for like an hour now on software update with message saying not to turn off and it restarts automatically. How long does this step normally take to complete? What should I do in case it remains like this? 
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It takes a long time, but probably not an hour. It is a good idea to put it on a wall charger (not computer USB port).
For anyone to help you, you need to clearly describe what is happening. (Number of reboots, measured time between reboots, whether the screen is any different each time, and a good description of the screen.