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I had a good chat with an Amazon-chat with a UK extension. A transcript was sent to my email address. But it was to no avail apparently. That was about a week ago. I suspect that a telephone call is required. My take is that a telephone call isn't necessary except that selling voice prints is profitable. I have no need to hide my voice. But, this seems to be a requirement by the cable company and others as well, voice conversations where an online chat should suffice.
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