Quote:
Originally Posted by stumped
sounds like that lap top needs a very thorough sanitising
I't take the time to run every adware/ skyware/ phishware detector that I could find on it and see what comes up
malwarebytes is a good starter, also trend micro housecalls. there may be more specialised ones for key loggers that I am not aware of.
its probably time to completely abandon some email addresses also , AFTER cleaning the laptop, and be careful who you give new ones to .
Given how quick and easy a new install of Windows can be ,. nowadays, I'd shortlist that option also. i don't think there is much malware that can survive a format & fresh install.
I know that amazon's policy is not to transfer content between accounts, but maybe they will make an exception if you convince them that an account is compromised ? That would not be my 1st choice though. Why risk a "shoot the messenger" response. I would look to get in once, download and de-drm all purchases, then switch to new accounts with new clean emails
|
I agree with this. Personally I would be out getting a new computer from a reliable shop and kicking the one you are currently using to the curb. A format should work but who knows if they got a virus into the bios. If this is the case, a format and fresh install won't work because the virus will be reinstalled on boot. I would then download Calibre and transfer from my devices all the books including the one you recently purchased. I would then open a new account with Amazon with a new email address and then call Amazon to close that other account and talk with someone higher up to see if it is possible to transfer over the books you have on the old account or perhaps give you a credit to repurchase the latest one you bought. This they can do. I would do this with all your accounts. If they are bank or credit card accounts contact by phone or in person and have them change the email address without sending out any reset notice to your old email address. It is easy to create email addresses so create one that is restricted to use only on Amazon and another that is used only on your bank/credit card sites, another email address for websites like this one and one for general purposes for emailing purposes. Do not give any of these email addresses out.