Quote:
Originally Posted by HarryT
My point is that WH Smith's are not alone in adding the VAT at the point of checkout. It's an entirely standard practice which many web sites use. You cannot say that they are doing something "bad" in doing this.
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In all my internet shopping, I have very rarely come across a site that adds VAT at checkout. It is quite annoying when trying to compare prices! Basically I don't use WHSmith and only use Waterstones if cheaper than fictionwise (with some of their offers, there are some actually cheaper) or not available at fictionwise.
My main gripe is that Waterstones
a) stated ebooks would be cheaper
b) offer huge discounts on PB but next to nothing on ebook
c) have a stock answer (as per above) meaning that enough people have compained but they don't seem to be doing much about it!