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Originally Posted by GeoffR
It seems like a clear breach of advertising standards to describe a service as unlimited when there are actually undisclosed limits. You could look at making a complaint to the advertising standards authority or whatever the equivalent organisation is in your country.
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If I go to a place that offers "all you can eat", get a plate, eat it all and go back for more, I expect them to give me more food.
If I get a plate, throw the food in the bin and go back for more, I expect them to ask me to leave.
From the KU terms and conditions: (my emphasis)
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As a member of Kindle Unlimited, you may read Kindle books and listen to Audible audiobooks from a designated list of titles an unlimited number of times for so long as you are a member of the program
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It doesn't say you can check out an unlimited number of books, flick to the end then return them, faster than anyone could actually read. That is throwing the food in the bin, not eating it.
We still haven't had an answer as to how many books the original poster had checked out before hitting the limit. If is a hundred, then yes they have a real complaint, because someone could genuinely read that many books in a month. If it was 5000, would you still be complaining about Amazon's reaction?
And:
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We may take reasonable actions necessary to prevent fraud, including placing restrictions on the number of titles that can be accessed from the program at any one time.
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