Quote:
Originally Posted by Mistyfarm
I received an email from "M" at Amazon.com.au telling me;
"I have checked the details and I see that you have reached maximum number of books you can borrow per month. You will be able to borrow books in a few days once the borrow books goes below the limit in last 30 days.
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It seems like a clear breach of advertising standards to describe a service as unlimited when there are actually undisclosed limits. You could look at making a complaint to the advertising standards authority or whatever the equivalent organisation is in your country.
One possible issue with making a complaint in this case could be that the only evidence of the breach is what Amazon have admitted in a private email, and so only someone who had received the email could take the complaint, which leaves them open to retaliation, e.g. Amazon could cancel their subscription, or maybe close their account.