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Me: I found it necessary to change my default contact email. I've since purchased an ebook. I sign in using my new email. I can see only the one book. My Paperwhite and Fire cannot see the book. Under Orders I can see all orders for the past 6 months. How can I get my older ebooks to show on the amazon site and how can I get the new book onto my paperwhite without losing content?
You are now connected to Indra from Amazon.com
Indra: Hello, my name is Indra. I'm here to help you today.
Me: ?
Indra: Could you please let me know the email address and billing address of the account on which the devices are registered?
Me: Previously the email was ...@charter.net changed to ...@gmail.com. Billing address POB ..., GA.
Indra: I see that there is no account with the first email address that you've provided
Could you please confirm and check this?
Me: I"ve removed that email address from amazon. I specified no more emails to that address. Twelve hours later an amazon address in India sent me a password change notification to that banned address.
Indra: But I see that the account with the second email address is created on 2/26/19
Me: But why did changing the email address lose all my previous content?
Indra: Please give me a moment while I transfer this to the other team who could assist you with the best solution for this issue.
A Customer Service Associate will be with you in a moment.
You are now connected to Resham from Amazon.com
Resham: Hello, my name is Resham. Please give me a moment to review the previous correspondence.
Upon checking the correspondences, I see that you are concerned for your previous orders, that are not visible now
Me: That and the newest book cannot be downloaded by my Paperwhite nor my Fire.
Resham: You are facing issues with downloading this new book -
Crime Almost Pays: Starring Key West's "Bumsnoops"
Me: nd?
And?
Resham: Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Namita from Amazon.com
Namita: Hello, my name is Namita. Please give me a moment to review the previous correspondence.
I'm sorry to know that you were unable to download the ebooks
Could you please restart the kindle by pressing and holding the Power button for 40 seconds ?
Once that's done, could you please check the software version of the ebook?
I can't see any kindle paperwhite registered on this account
could you please make sure that the kindle paperwhite is registered to the correct account?
Me: The kindle is restarting now with a progress bar...
Namita: Okay
may i know on which account is it registered?
Me: I have not unregistered the Paperwhite so as not to lose the content.
Namita: Okay
Me: It is not showing the version or I don't know how to access the version.
Namita: Then please try downloading the ebook on any registered device as kindle for PC
Me: The book has been downloaded on Kindle for the PC but won't download to my drive.
Kindle version 5.11.1.1 ser# g0...................
Namita: Kindle books can be downloaded only in the apps or in the kindle
Kindle books can be downloaded only in the kindle reading apps or in the kindle
Me: I want the new book on the Paperwhite and Fire.
Namita: Then you will have to register it in this account
Me: Then I'll lose my previous content.
Namita: I'm sorry we can't transfer the ebooks from one account to the another account
Me: It's the smae account with only an email change.
Namita: If the email address is different then account is also different William
Namita is typing...
I'm sorry I can;t help you in transferring it to another account as it;s not possible
Would there be anything else I may help you with today?
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
Me: A refund.
Namita: I'm sorry we can't issue a refund on this ebook as it was a gifted ebook and already been redeemed in this account
So we can't cancel it or refund the gift
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