Thread: Sad story of hacking and sync failure
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Old 05-06-2019, 10:58 AM   #2
Little.Egret
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Posts: 3,168
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Join Date: Jan 2010
Location: Walton-on-Thames, Surrey, England, UK
Device: Kindle Keyboard 3G, Kindle Fire 2, NOOK ST, Kindle HDX, Fire 7"
Quote:
Originally Posted by BillJ View Post
My Charter Spectrum email account was getting hacked or at least plagerized. Someone was logging into websites, e.g. amazon, and requesting a password change. Then they succeeded in placing credit card orders on some websites.

I was having to change my amazon password almost every time I logged in even though I have 2FA.

I found changing to my gmail email address stopped the hacking on those websites including amazon. I removed my Charter Spectrum address from amazon and specified no more contact to that address. Next day I got a password change notification from amazon to that Charter Spectrum email account. But I noticed that although it was sent 12 hours after the no more email notification, the amazon account from which it was sent was in India. Perhaps just a slow update but probably not. I changed my password again but now it seems okay.

Reading my Paperwhite yesterday, getting fed up with another freebie from BookBub, I logged in to amazon and bought a mystery. But I couldn't get it onto the Paperwhite nor my Fire. I opened the Kindle app on my computer and see the new purchase but none of my earlier buys.

I suspect if I deregister my Paperwhite or my Fire I'll lose all my existing books and only have the one just purchased.

How do I fix this?

Thanks.

BillJ
Best guess is that you have created a new Amazon account, not altered the sign-on of the old one.

Look at your list of books (Manage contents) and list of old orders.

If you can't work out what happened, call Amazon help or get online chat.
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