MobileRead Forums - View Single Post

Mistyfarm · 05-06-2019, 10:01 AM

I'd have to go back and check for an exact number but I'd agree, probably more than enough to flag my account for April but no excuse for not contacting me to check that my account hadn't been hacked, if they really were worried. Instead, they just lock the account without notice - even though they can phone you in seconds if you request it under Support.

Other institutions are smart enough to do that IF they thought there was an issue.

But for a couple of months end feb to early april I didn't download any .... they didn't refund me for "non use".

They call it and specifically say it's "Unlimited" so, silly me, I took them at their word and just browsed and searched.

They pulled the plug without warning or subsequent contact, I had to make numerous Support tickets before "M" finally told me what was going on.......... and I'm still waiting to be told what the undisclosed limit really is now, "so I can follow the rules".

I even made a few purchases in that period for books that I thought were worth it and that I wanted, those purchases were processed promptly, even the 2 or 3 after I was locked out of KU. I used the same credit card that has been on file with them for years.

I've had an account with these geniuses for nearly a decade, very many purchases, they've even got a couple of my credit cards on file.

So what was I doing? I was trawling thru available KU titles on suicide, ptsd, depression and related subjects for a specific project I'm working.

I was looking for and did keyword searches for my current needs so I churned thru a quite few titles in April.

There were a couple of decent titles on the issues I was looking for but there are a lot of very short (<10-40 pages), questionable to downright weird KU titles offered for "discerning" KU customers.

But I wasn't worried .... it was "Unlimited" right?

Still waiting to hear back from "M" and Kindle Au.....................................

05-06-2019, 10:01 AM	#9
Mistyfarm “Tis but a scratch!” Posts: 87 Karma: 12 Join Date: May 2019 Location: South Australia Device: Mac 2007	I'd have to go back and check for an exact number but I'd agree, probably more than enough to flag my account for April but no excuse for not contacting me to check that my account hadn't been hacked, if they really were worried. Instead, they just lock the account without notice - even though they can phone you in seconds if you request it under Support. Other institutions are smart enough to do that IF they thought there was an issue. But for a couple of months end feb to early april I didn't download any .... they didn't refund me for "non use". They call it and specifically say it's "Unlimited" so, silly me, I took them at their word and just browsed and searched. They pulled the plug without warning or subsequent contact, I had to make numerous Support tickets before "M" finally told me what was going on.......... and I'm still waiting to be told what the undisclosed limit really is now, "so I can follow the rules". I even made a few purchases in that period for books that I thought were worth it and that I wanted, those purchases were processed promptly, even the 2 or 3 after I was locked out of KU. I used the same credit card that has been on file with them for years. I've had an account with these geniuses for nearly a decade, very many purchases, they've even got a couple of my credit cards on file. So what was I doing? I was trawling thru available KU titles on suicide, ptsd, depression and related subjects for a specific project I'm working. I was looking for and did keyword searches for my current needs so I churned thru a quite few titles in April. There were a couple of decent titles on the issues I was looking for but there are a lot of very short (<10-40 pages), questionable to downright weird KU titles offered for "discerning" KU customers. But I wasn't worried .... it was "Unlimited" right? Still waiting to hear back from "M" and Kindle Au.....................................