Quote:
Originally Posted by Daveoc64
I don't really understand why they still try to offer support for these older devices.
The support staff are (understandably) not familiar with these devices that don't have Wi-Fi.
I think they should just say on the website that the devices are no longer supported, and just leave the help pages available for those people that still want to look at the help/download the firmware.
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I wholeheartedly agree. It must be a nightmare keeping the old device support structure in place. Upgrading hardware/software on the server-side could break functionality, etc. I appreciate their support, but it is bad when the support people tell you it is too old and you should get a new device.
By the way, my wife got really ticked off when our ticket was closed as "resolved" without it being fixed. She said "closed and will not fix" would be more fair. She called them up and got the ticket reopened. We sent them a fresh log file showing the "file not found" certificate exception against their registration server. At this point it is a principle thing. Either the developer working the ticket actually reads the log file and addresses the problem or simply change the support website indicating support is finished. Either is fine with me at this point.