Quote:
Originally Posted by Josieb1
You need to contact Amazon, and by phone. If you email them they will simply ask you to phone. Use the contact page and narrow down the options so you get to a kindle specialist.
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I don't even see an e-mail option anymore. How do you access that?
I did a chat yesterday, but I indeed ended up having to call today. The one good thing is that the phone CSR today was able to see the chat from yesterday and see all the troubleshooting I already did, so a replacement Kindle is now on its way.