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I think you're making a lot of assumptions and jumping to incorrect conclusions.
1) Books should never be removed from your Amazon account. They will stay there forever, unless you go on the Amazon website and delete them. Even books which are no longer on sale should still be available in your account.
2) All of your Amazon.com orders (including Kindle content) remain in your account permanently. I can view orders I placed in 2003, when I first used Amazon. While it is possible to "hide" an order, it can never be fully removed from your Amazon account.
3) If you tell Amazon customer service that you can't find a book in your Kindle library, you can simply tell them the order number from your Amazon.com order history. From that, they should be able to add it to your Kindle library again, if there is some reason that it was deleted.
I think there are two likely explanations here:
a) You didn't buy the books from Amazon
b) You deleted them from your library on Amazon.com
For me, the cloud works great. Books I purchased 10 years ago are still there, and when I get a new Kindle, I just click a few buttons and my entire collection of books is downloaded automatically.
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