(Bold mine)
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Originally Posted by ZodWallop
Walmart crappy handling of Kobo, Microsoft's there-and-gone-again bookstore and B&N's Nook in general show that the real reason Amazon doesn't have competition is that none of the competitors truly cares about ebooks.
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This.
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Hardware-wise, I think the Glowlight 3 is nicer than the new Paperwhite. Kindle doesn't have the best hardware. But they have very good software and a currently unbeatable ecosystem.
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And that together probably is all that is to it. You nailed it. While the ecosystem could do with some improvements, overall it is pretty solid compared to existing stores and setting a high bar for new stores.