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It doesn't connect to WIFI or it doesn't connect to Amazon? Oh, wait, you explained that. Never mind. It also helps to identify which kindle you have - Try googling "what kindle do I have" and include the model number on the back of the device to narrow it down. Sometimes a software factory reset doesn't work and you have to do the hard factory reset a couple of times. I sympathize - it's frustrating when it doesn't work!!
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