Thread: Kindle DXi 2.5.8 Missing Certificate
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Old 04-21-2019, 08:20 PM   #41
DeKuns
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Posts: 89
Karma: 133654
Join Date: Apr 2019
Device: Kindle DX Graphite
Quote:
Originally Posted by Flipflargin View Post
update - I called Amazon this weekend for my ticket status and learned that the group working the ticket had requested a log dump from our Kindle device. I went through a couple attempts to register the unit just to cause logging of the event and then initiated the dump file (;dm). I took a quick peek at the log contents and it clearly showed the failed requests for a file from their server (exception file not found + null pointer exceptions).
I provided this dump file along with the original screen shot of the 411 page and the Kindle support person verified that all files were attached to the ticket.
Fingers crossed and waiting!
I also take a look into ;dm and it seemed that kindle dx try to request cerificate from Amazon server but file is either missing or the https certificate of the url is not completely right. Obviously, it is something at amazon side.
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