Thread: Kindle DXi 2.5.8 Missing Certificate
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Old 04-15-2019, 04:18 PM   #38
DeKuns
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Posts: 89
Karma: 133654
Join Date: Apr 2019
Device: Kindle DX Graphite
Quote:
Originally Posted by Flipflargin View Post
update - I called Amazon this weekend for my ticket status and learned that the group working the ticket had requested a log dump from our Kindle device. I went through a couple attempts to register the unit just to cause logging of the event and then initiated the dump file (;dm). I took a quick peek at the log contents and it clearly showed the failed requests for a file from their server (exception file not found + null pointer exceptions).
I provided this dump file along with the original screen shot of the 411 page and the Kindle support person verified that all files were attached to the ticket.
Fingers crossed and waiting!
Flipflargin, thanks for your efforts filing the ticket. I also hope that they can solve this issue. It is almost obvious that there are software glitches at Amazon side. I hope our problem of missing certificate can be solved very soon! Waiting for updates of your ticket!
Last edited by DeKuns; 04-16-2019 at 06:07 AM.
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