Thread: Kindle DXi 2.5.8 Missing Certificate
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Old 04-15-2019, 10:32 AM   #37
Flipflargin
Angrah Kitteh
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Posts: 12
Karma: 10000
Join Date: Apr 2019
Location: Minnesota
Device: Kindle DX Graphite
Quote:
Originally Posted by Daveoc64 View Post
The data you've got on the 411 page looks standard for this problem (as noted earlier in this thread and others).

I hope Amazon can give you more information, and that you can post it here.
update - I called Amazon this weekend for my ticket status and learned that the group working the ticket had requested a log dump from our Kindle device. I went through a couple attempts to register the unit just to cause logging of the event and then initiated the dump file (;dm). I took a quick peek at the log contents and it clearly showed the failed requests for a file from their server (exception file not found + null pointer exceptions).
I provided this dump file along with the original screen shot of the 411 page and the Kindle support person verified that all files were attached to the ticket.
Fingers crossed and waiting!
Last edited by Flipflargin; 04-15-2019 at 12:21 PM.
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