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Flipflargin · 04-12-2019, 10:54 AM

I'm currently working with Amazon support on this issue with my Kindle DX Graphite. I just bought my Kindle used, factory reset, applied 2.5.8 software update, then services update update-caupdate-09.bin. Amazon registered this unit to my account on their end as I have been unsuccessful in registering the device itself.
The support person created a ticket with their Kindle development area so am hoping something useful comes back from that. I'm impressed at the tenacity the Amazon support contact had with calling me back several times to follow up on my issue and pushing the issue to their development folks.
I still suspect that the services update file that they offer on their website is not correct for my version of the graphite (or certs are invalid due to some reason). Nothing to back this up, just that the behavior seems very similar to having a Kindle DX that has never installed services update. Hopefully will know more soon, one way or the other.

Question: I can browse the Kindle store just fine using this Kindle (3G only) but when I try the Alt-Y-Q-Q (611), it just reports back, "No items". Should I get back network info?
I can type the word "time" in search and it will give me current date system is using.

04-12-2019, 10:54 AM	#33
Flipflargin Angrah Kitteh Posts: 12 Karma: 10000 Join Date: Apr 2019 Location: Minnesota Device: Kindle DX Graphite	I'm currently working with Amazon support on this issue with my Kindle DX Graphite. I just bought my Kindle used, factory reset, applied 2.5.8 software update, then services update update-caupdate-09.bin. Amazon registered this unit to my account on their end as I have been unsuccessful in registering the device itself. The support person created a ticket with their Kindle development area so am hoping something useful comes back from that. I'm impressed at the tenacity the Amazon support contact had with calling me back several times to follow up on my issue and pushing the issue to their development folks. I still suspect that the services update file that they offer on their website is not correct for my version of the graphite (or certs are invalid due to some reason). Nothing to back this up, just that the behavior seems very similar to having a Kindle DX that has never installed services update. Hopefully will know more soon, one way or the other. Question: I can browse the Kindle store just fine using this Kindle (3G only) but when I try the Alt-Y-Q-Q (611), it just reports back, "No items". Should I get back network info? I can type the word "time" in search and it will give me current date system is using. Last edited by Flipflargin; 04-12-2019 at 03:29 PM.