I received the OP letter in an email last week.
Quote:
Originally Posted by DiapDealer
I guess I'm not familiar enough with the service. I'm seeing 1 or 2 credits per month depending on the membership plan. Which doesn't seem to me would cause much hardship keeping up. Under what conditions would they issue a member more credits (than those included with the membership fee), and when must they use them by to keep their account active? Can't they simply change their plan to the 1 credit per month plan if they can't keep up? Didn't I also see something about placing an account on hold once per year (for up to 3 months)?
Help me to understand the runaway credit situation.  |
I can help. I subscribed to their yearly ultra/platinum plan. I don't remember exactly what they called it but it was the largest plan they had. I spent a few hundred and got a lump sum of I think it was 24 credits at once to use. If you're going to listen to a lot of audiobooks, it's the best plan because it is the cheapest cost-per-audiobook plan. The plan recurs yearly, so they will charge a few hundred more the next year too if you're still active and give you the same amount of credits again.
The first year I actually used the credits up before a year was over. I talked to them and it was easy; they simply start your next year early and so give a new yearly date. So, for instance, if before I'd subscribed on the 1st of January 2019 my next charge would've been the next 1st of January 2020, but if I re-up early on the 1st of October 2019 then the next date I'll be charged again will change to the 1st of October 2020.
The second year I did not use my credits up within one year and didn't want to be charged for another year but wanted to keep the credits I still had, so I talked to them again. They cancelled my membership and put me on a special membership (I don't think it's advertised) to keep my credits active. It was either $10 or $15 and is basically no membership but with active credits. I was happy, because even with the extra cost factored in I still had a lower cost-per-audiobook than any other plan I think.