[eddiezia]

I have bought a used Kobo Aura H2o Edition 1 today. I have used different models of Kobo over the last 10 years and never faced a problem like this. I hope someone can kindly help me resolve this?

I have a small usb cable that I got with the Ereader. Small meaning about three inches or so in length. When I hook it up with my Desktop I don't see it recognized by the PC. It does not show up in the Windows Explorer as a usb device. Now this could possible be due to a faulty usb cable or the faulty usb port on my PC. The device appears to be charging as soon as it is connected the usb port. It was at 54 % charge when I first plugged it in. Later it was at 100 %charge. So the port and the cable are apparently working.

I tried to do the same thing with my laptop PC and again the device is not displayed in the Windows Explorer but the Battery status appears to be charging.

I called kobo support but they told me to do a factory Reset manual as well as using the pin. I had already done that. No help with that.

I tried to use wifi and downloaded a free ebook from my kobo account. This book works great. The display is awesome. Page Turns work great. Light brightness is awesome. Everything seems to work like a charm but I cant seem to download files from my PC.

I already have installed Caliber but it does not seem to detect the ereader as well. Kobo Desktop was installed as well and it did not recognize the device as well.

Can someone kindly help me? I thank you in advance.