Quote:
Originally Posted by NickyWithNook
I accidentally bought a book twice - I'm not sure if I clicked "buy" twice or if it was an error on their part - and I emailed them immediately asking them to remove one of the purchases. It took way too much effort, but I did get them to refund that purchase, but then periodically they would take the book off my account, and I'd have to email them to tell them that I had paid for it and it had been refunded because I'd paid twice. Every time it was too much work to get that book returned to my account. Finally, it went on sale cheap on Kindle and I bought it there.
It shouldn't have been so much work, and they shouldn't be going through my account and "fixing" it over and over again so I have to re-establish every time that I legitimately own the book. It's frustrating and a sign of very bad customer service IMO.
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I accidentally bought a ebook recently that could not be downloaded to my Nook Simple Touch, and immediately requested a refund, and the CSR only grudgingly gave me a refund, and implied that if it happened again, I wouldn't be able to get a refund. I went over to Kobo, and bought the same book without a problem.
I still buy a few ebooks at B&N when they aren't discountable at Kobo, and they aren't likely to have a bunch of images (e.g., cookbooks), because I can get discounted gift cards with my Discover rewards. However, I've been discovering that the Windows 8/10 Nook app downloads some cookbooks as encrypted PDFs, and some ebooks can't be downloaded to the NST.
I don't foresee going back to the Nook unless
1) They bring back the microSD slot (I need 128GB to store all my books)
2) They stop making it so hard to copy ebooks over to a non-B&N reader (one of their dumbest ideas, IMHO)
3) They implement price matching (I usually price match at Kobo several times a month)
4) They do refunds when appropriate (Amazon makes it really easy to get refunds of ebooks)
Do they still let you sample ebooks for 30 minutes in the store? I haven't tried it in years.