Quote:
Originally Posted by fjtorres
I don't think it's the hardware or the software.
It's their credibility with customers. And the lack of same.
The missteps of their past coming back to haunt them
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I think you're exactly right. It's the company, not the device. But maybe I'm the one at fault. When I first retired about 20 or 25 years ago I started spending my days in various B&N (and Borders) stores around Houston sitting in their easy chairs, drinking their coffee and reading their books. This cost me the price of 2 or 3 cups of coffee and I got a lot of reading done. I did buy a few books but I read a lot more than I bought.
They knew what I was doing. I got to know some of the clerks and they didn't seem to mind even though I made no attempt to hide it. Still, maybe their poor customer service in the years since is their way of getting even with me.
By the way, that's a very nice and comfy way to spend a day reading. I didn't do it so much for the free books. i could easily afford books then. I did it because it was just such a nice way to spend a day. But once I bought a book I felt silly hanging out there so I only bought enough to seem like a paying customer.
Also it should be noted that Borders had much better coffee. I never did care for Starbucks.
Barry