Quote:
Originally Posted by Catlady
I explicitly told CS (via chat) to change to the Silver plan upon expiration of my annual plan (a couple more weeks); their system changed me over immediately, added a credit, and charged me. I protested, and the credit and charge were removed, so now I won't be billed the first $14 till May 12. So that gets me to July 12 even without a hold--and that's around Prime Day and a possible great deal.
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Wow! Very nice. I'll give it a try. Audible CS is erratic and no two people seem to get the same response, but I have nothing to lose.