Sorry to hear that, what a frustration that must be to get these inconsistent responses from their customer support. In the larger thread yes I see other users who are able to make Nook Study work, and some who are getting same issue as you. I suppose if you had an option to upgrade your Desktop to Win10, that would be one way past this, and might be a good idea anyway given MSFT are ending Win7 support next January. But I realize that's not always an option.....