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Thanks for the help so far, I'll look into your suggestions. I have tried all the fixes on the FAQ page with no result. I possibly unknowingly upgraded Windows 10 to the newer version..., will check that link you sent.
Thanks again, in case I need more help!
Here is the report from the command prompt
Microsoft Windows [Version 10.0.17134.590]
(c) 2018 Microsoft Corporation. All rights reserved.
C:\Users\Kay>calibre-debug -g
calibre 3.39.1 embedded-python: True is64bit: False
Windows-10-10.0.17134-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.17134')
Python 2.7.15+
Windows: ('10', '10.0.17134', 'SP0', u'Multiprocessor Free')
Interface language: None
Turning on automatic hidpi scaling
devicePixelRatio: 1.0
logicalDpi: 96.0 x 96.0
physicalDpi: 112.110344828 x 114.778242678
Using calibre Qt style: True
C:\Users\Kay>
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