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Originally Posted by cd2013
Thank you, Shalym - that's good to know!
My experience with their tech support was quite annoying. It was like talking to a senile elderly relative who doesn’t understand what you’re saying. They didn’t understand my first two emails: I wrote that I tried to add a book to a collection from the Amazon web site, and they kept saying that Kindle for PC doesn’t support Cloud Collections. I know that, I’m not using Kindle for PC! Then I tried the chat, where I had to go through the same again (you can’t use Kindle for PC; I’m not; Kindle for PC is not supported; but I’m not using it!); the person on the chat didn’t know anything, so he/she got someone else to call me on my mobile.
This other Amazon tech support person said that on his account he does not have this option, that this option of managing collections through the website is something he wasn’t aware of, that it’s not in the documentation he was given, and he then asked me for screenshots and said he’ll escalate it to the development team.
PS Why is managing collections on the Kindle such a mess? I wish I had known about Kobo and its integration with Calibre (Calibre tags to Kobo shelves) before buying 200ish books on the Kindle!
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I believe that managing collections through the website is only available in certain countries. Maybe the person you were talking to was in a country that doesn't support it?
When I have to deal with support, I always use the "call me back" option. Trying to work with the chat is always an exercise in frustration for me.
Shari