Quote:
Originally Posted by Faeryink
Its worth sticking to Amazon to be honest, if you are based in Europe. At least for the first month you can send the item back with no questions asked. I wasn’t impressed with the Buoyue’s customer service. I emailed them 3 times from different email providers that was 2 months ago. No reply yet. Luckily for me the update few weeks back fixed the main issues I had. So I kept its working fine. My recommendation is sticking to Amazon (various EU sites) and Ereader store. I avoid Aliexpress, the customer services is stressful and annoying. I also use ebay. I like my Likebook Mars and i use it a lot. Onyx International from my own experience are more professional and supportive. I hope you did get your money back for the device.
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I agree with you about buying from Amazon if you can, but disagree with you recommending Ereader.Store.
I ended up paying more to buy the Boyue Likebook Mimas from Ereader.Store in Germany. I had some problems with the device I received, and I sent them an email about it. Neither the USB-C cable nor the stylus I received with the device worked correctly. I wasn't sure if the pen problem was the stylus, nibs, screen, software or some combination, and could have used some guidance.
I also needed some advice when the included cable I received failed to connect the device to any computer, and I spent many frustrating hours thinking it was a Windows/driver problem - until I purchased a new cable locally and it immediately connected with no problem.
I was so disappointed with Ereader.Store.
I sent them an email explaining the problems I had and included the receipt for the replacement cable... and they never even replied to my email at all! That's unacceptable! I thought they were supposed to have good customer service? Isn't that Booxter's store, who posts here?